Help Center
Support
We're here to help. Most questions are answered below — if yours isn't, email us directly.
Email support
[email protected]Include your account name and a description of the issue. For contest disputes, include the contest name and date.
Response time
[X business days]
We aim to respond to every support request within [X business days]. Urgent issues — such as account access problems or withdrawal holds — are prioritized.
FAQ
Frequently asked questions
Account
Download the IQnack app and tap "Create Account." You'll need a valid email address or phone number. We'll send a verification code to confirm it's you.
Make sure you're using the same email or phone number you registered with. If you've lost access to that number or address, contact us at [email protected] with your account name and we'll help you recover it.
You can request account closure from Profile → Settings inside the app, or by emailing [email protected]. Before closing, withdraw any remaining cash balance. We'll confirm closure once your balance is cleared.
No. One account per person is a firm rule. Operating multiple accounts is a violation of our Terms of Service and results in permanent closure of all accounts involved.
Deposits
Open the app and go to your Wallet. Select "Add Funds" and choose a payment method. Deposits are processed by our payment processor — your card details are never stored on our servers.
Check that your card details are correct and that your bank isn't blocking the transaction. Some banks flag gaming-related charges — a quick call to your bank usually resolves it. If the problem persists, contact us.
No. Deposits are processed directly through our payment processor, not through Apple or Google. Apple and Google are not involved in any financial transaction on IQnack.
Withdrawals
Go to your Wallet in the app and tap "Withdraw." You'll need to complete identity verification before your first withdrawal. Once verified, withdrawals are processed manually and typically complete within [X] business days.
Withdrawals may be held for identity verification, fraud review, or legal compliance. We'll contact you at your registered email if we need anything from you. If you haven't heard from us within [X] business days, contact support.
The minimum withdrawal is $[AMOUNT]. This is noted in our Terms of Service.
Technical problems
If a contest cannot be completed due to a technical failure, we void the contest and refund all entry fees to the affected players' account balances. If you believe a refund wasn't applied correctly, contact us with your account name, the contest, and the date.
IQnack for Android is distributed as a direct APK, not through Google Play. You'll need to allow installs from unknown sources in your device settings. See our step-by-step guide on the Download page.
Email us at [email protected] with a description of what happened, your device model, OS version, and app version. Screenshots or a screen recording help a lot. Please do not exploit bugs — report them instead.
Still need help?
If your question isn't answered above, email us. We read every message.
Email [email protected]