Legal
Privacy Policy
Last updated: [DATE]
This policy explains what we collect, why, who we share it with, and what control you have. It applies to everyone who uses the Service.
1. Information we collect
You give us
| What | Why |
|---|---|
| Name | Account identity, prize payment, tax reporting |
| Email address | Login, receipts, account and security notices |
| Phone number | Login verification by SMS, account security |
| Date of birth or age confirmation | Verifying you are 18 or older |
| Profile photo and display name | Your profile and leaderboards |
| Support messages | Answering your questions |
| Identity documents, when required | Verifying identity before withdrawal, fraud prevention, legal compliance |
| Tax identification information, when required | IRS reporting where winnings meet the reporting threshold |
Collected automatically
| What | Why |
|---|---|
| Device identifiers, model, OS version | Security, multi-account detection, support |
| Approximate location, derived from IP | Confirming eligibility for paid contests |
| IP address | Security, fraud prevention, eligibility |
| Gameplay data — answers, times, scores, results | Running contests, scoring, fair-play review |
| App usage and diagnostics | Fixing problems and improving the Service |
| Transaction records — deposits, entries, prizes, withdrawals | Running your account balance, accounting, legal obligations |
We do not collect
- Precise GPS location. We use approximate location only, to confirm you are in an eligible state.
- Full payment card numbers. Card details go directly to our payment processor and are never stored on our systems.
- Contacts, photos library, microphone, or health data.
2. Why we process your information
- To create and run your account
- To operate contests and pay prizes
- To verify age, identity, and eligibility
- To detect cheating, collusion, multiple accounts, and fraud
- To process deposits and withdrawals
- To provide support
- To send service messages about your account, contests, and balances
- To meet legal obligations, including tax reporting and record keeping
- To improve and secure the Service
We do not sell your personal information, and we do not share it with third parties for their own advertising.
3. Who we share it with
We share only what is necessary, and only with:
| Who | What they receive | Why |
|---|---|---|
| Payment processor (Stripe) | Payment and transaction data | Processing deposits and payouts |
| SMS provider (Twilio) | Phone number | Sending verification codes |
| Email provider (SendGrid) | Email address | Sending account email |
| Media hosting (Cloudinary) | Profile images | Storing and serving avatars |
| Content generation service | No personal information | Generating question and board content |
We may also disclose information where required by law, to respond to lawful requests, to enforce our Terms, or to protect the rights and safety of players or the public.
If our business is sold or reorganized, account information may transfer as part of that transaction. You will be notified.
4. How long we keep it
- Account information: while your account is open, and for [7] years afterwards where required for financial and tax records.
- Transaction and contest records: [7] years, to satisfy accounting and tax obligations.
- Identity verification documents: as long as required for compliance, then deleted.
- Diagnostics: typically [90] days.
- Self-exclusion records: retained after account closure, so that a self-exclusion remains effective.
5. Your choices and rights
You may:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your account and personal information, subject to records we must legally keep
- Withdraw your remaining cash balance before closing your account
- Opt out of promotional messages at any time; service messages about your account and money cannot be opted out of while your account is open
- Self-exclude from paid contests
To make a request, contact [SUPPORT EMAIL]. We will respond within [30] days and may need to verify your identity first.
Account deletion is also available in the App under Profile → Settings.
6. Children
The Service is for adults only. It is not directed to anyone under 18, and we do not knowingly collect information from anyone under 18. If we learn that we have, we will delete the account and the information. If you believe a minor has registered, contact us at [SUPPORT EMAIL].
7. Security
We protect your information with encryption in transit, restricted internal access, secure credential storage, and audit logging of administrative actions. No system is perfectly secure, but we take this seriously and will notify you and any required authority if a breach affects your personal information.
8. Where your information is held
Your information is stored and processed in the United States. If you access the Service from elsewhere, you consent to that transfer.
9. SMS messages
Message and data rates may apply. Message frequency varies. Reply STOP to opt out of non-essential messages, HELP for help. Full terms at https://iqnack.com/sms.
10. Changes
We may update this policy. Material changes will be notified in the App or by email before taking effect, and the "last updated" date above will change.
11. Contact
KNACKZENT LLC d/b/a IQnack
2800 East Enterprise Ave, Suite 333
Appleton, WI 54913
[SUPPORT EMAIL]
For App Store privacy labels
When completing the App Store Connect privacy questionnaire, this policy corresponds to:
- Linked to you: Contact Info (name, email, phone), Identifiers (user ID, device ID), Financial Info (transaction history), User Content (profile photo), Usage Data, Diagnostics, Location (coarse).
- Used to track you across apps or websites: No.
- Data used for third-party advertising: None.